Terms and Conditions


Updated on 20.02.2025

1. General Information


The invitescu.ro website is managed by SC SMOOTH OPERATORS SRL, CUI 48563939, J16/1606/2023, with registered office in Str. Pandurilor 2 Bl. 17 Sc. A Et. 4 Ap. 18, Craiova, Dolj. Bank account: RO61 BTRL RONC RT0C M987 5101 RON. Email address: [email protected]. Phone: 0738.988.889.

2. Acceptance of Terms and Conditions


By accessing, viewing or using this website, you confirm that you have understood and accepted these terms and conditions. If you do not agree to these provisions, please do not use the invitescu.ro platform. invitescu.ro reserves the right to modify these terms and conditions at any time, with immediate effect after posting on the site, without prior notice.

3. Definitions


  • Contact: invitescu.ro publishes complete and correct identification and contact details on the site. Communication can be made through the addresses mentioned in the “contact” section of the site.
  • Document: This “Terms and Conditions” file.
  • Invitation template: Template with its own graphic elements, structure and customization possibilities.
  • Invitation: Personalized with the guest’s name, dedicated to a single guest (person, couple, family).
  • Client: Any natural person who accesses the invitescu.ro platform.
  • User: Person who accesses the platform without creating an account.
  • Member: Person who has access to content and services after registering on the platform.
  • Collaborator: Member invited by another member to have access to a common invitation.
  • Account: Set consisting of an email address and a password for access to restricted areas of invitescu.ro.
  • Order: Expression of the desire to purchase one or more personalized services/products through the site.

4. Products and Services Offered


invitescu.ro is a platform for creating and personalizing online invitations for various events (wedding, baptism, private event, etc.). Each type of event has a predefined range of models that can be personalized. The customer can preview the invitation to verify the correctness of the completed data.

5. Payment Methods


All rates are expressed in lei (RON) and include all taxes. Payment is made online by card (VISA, Mastercard) or, in exceptional situations, by bank transfer. Delivery of products is automatically carried out virtually.

6. Return and Refund Policy


invitescu.ro offers the guarantee of the services described as functionalities. If you are not completely satisfied with the functionality of the purchased service, please contact us.

6.1. Nature of the Services

The digital services offered on this site are considered “non-saleable” once they have been delivered. This means that once a customer has accessed or downloaded a digital product, it cannot be returned in the traditional sense of the word.

6.2. Quality Guarantee

We strive to provide the highest quality services. If you encounter technical problems or if the service does not work as expected, please contact us immediately at [email protected]. We will do our best to resolve the problem as soon as possible.

6.3. Refunds

In the event that a personalized digital service does not work as specified or if there is an error on our part, we will assess the situation and provide an appropriate solution, which may include:
- The necessary technical support or replacement of the service
- Full or partial refund of the amount paid.

6.4 Refund Requests

To request a refund, please contact us within 14 days of the date of purchase of the service. If the 14-day period expires on a non-business day, the period is extended to the next business day.
In order to constantly improve our services, it helps us to provide a detailed description of the problem and, if possible, evidence to support your request (e.g. screenshots, error messages, etc.).

Once submitted, the refund request will be resolved within 3 business days.

6.5. Exceptions

As a personalized digital service that the customer assembles and builds to their liking and can visually evaluate before making the purchase decision, it is necessary to submit additional details, for the purpose of requesting a refund, in the following situations:
- The customer has changed their mind and no longer wants the service
- The customer has not read the service description before purchasing
- The customer has not complied with the technical requirements necessary to use the service

6.6 Contact

For any questions or concerns regarding our return policy, please contact us at [email protected].

7. Customer Responsibility


The customer is responsible for updating information about the event and for maintaining the security of the username and passwords.

8. Liability of invitescu.ro


invitescu.ro cannot be held responsible for damages caused by the temporary unavailability of servers or the use of the site. Force majeure situations and announced maintenance work are excepted.

9. Privacy and Data Security Policy


Please review the Privacy Policy and Cookies Policy available on the site.

10. Feedback


For questions or suggestions, contact us by email or phone. The feedback sent will remain the property of invitescu.ro.

11. Fraud


Sending a nominal invitation to more than one person is considered fraud. In such cases, invitescu.ro reserves the right to block the link and will not refund the money on the purchased invitations.

12. Copyright


The entire content of the invitescu.ro website is the property of invitescu.ro and is protected by copyright law. The use of any elements without consent is punishable according to the laws in force.